Privacy Policy

1. Overview

This policy applies to all personal data processing carried out by Frandolixumetra and explains your rights concerning your personal information. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

To provide you with unforgettable and safe adventures, we collect various types of information:

• Personal Identification Data: Name, address, email address, phone number, date of birth, passport details (for international trips). We collect this when you book a tour, create an account, or subscribe to our newsletter.
• Payment Data: Credit card numbers, billing address, and other payment details. This is processed securely by third-party payment processors, and we do not store sensitive payment card information on our servers.
• Health & Safety Information: Relevant medical conditions, allergies, and emergency contact details. This is crucial for your safety on our expeditions and is handled with strict confidentiality.
• Usage Data: Information on how the service is accessed and used (e.g., IP address, browser type, pages visited, time spent on pages, unique device identifiers). This helps us improve our website and services.
• Communication Data: Records of your correspondence with us via email, phone, or chat.

3. How We Use Your Information

Your data enables us to deliver exceptional experiences:

• To Provide Services: Processing your bookings, coordinating logistics for expeditions, and providing customer support.
• To Maintain Safety: Using your health and emergency contact information to ensure your well-being during our guided tours.
• To Process Transactions: Facilitating payments for our services.
• To Communicate with You: Sending booking confirmations, updates, safety instructions, and responding to your inquiries.
• For Marketing & Promotions (with consent): To send you newsletters, special offers, and information about new adventures we think you’ll love. You can opt-out at any time.
• To Improve Our Services: Analyzing usage data to enhance our website functionality, tour offerings, and overall customer experience.
• For Legal Compliance: Fulfilling our legal obligations and protecting our legal rights.

4. Data Sharing & Disclosure

Frandolixumetra values your trust. We do not sell your personal data to third parties. We may share your information only in limited circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users (e.g., payment processors, email service providers, accommodation providers for multi-day trips). These parties are obligated to keep your information confidential.
• For Safety & Emergency: In case of an emergency during an expedition, we may share relevant health and emergency contact information with medical professionals or emergency services.
• Legal Requirements: When compelled by law, subpoena, or other legal process, or if we believe in good faith that such action is necessary to comply with legal obligations, protect Frandolixumetra's rights or property, or ensure the safety of our users or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These include:

• Encryption: Sensitive information (like payment data) is transmitted via Secure Socket Layer (SSL) technology and is encrypted into our payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
• Secure Servers: All supplied sensitive data is transmitted via SSL technology and then encrypted into our Databases to be only accessed by those authorized with special access rights to such systems, and are required to keep the information confidential.
• Access Control: Limiting access to your personal data to employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
• Regular Reviews: We regularly review our information collection, storage, and processing practices, including physical security measures, to guard against unauthorized access to systems.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Your Data Rights

You have significant rights regarding your personal data:

• Access: The right to request copies of your personal data.
• Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: The right to request that we erase your personal data, under certain conditions.
• Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
• Object to Processing: The right to object to our processing of your personal data, under certain conditions.
• Data Portability: The right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
• Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below.

7. Cookie Policy

Our website uses cookies to enhance your experience. Cookies are small data files placed on your device. We use them for:

• Essential Website Functionality: To enable core features like logging in and booking.
• Analytics: To understand how visitors interact with our website, helping us improve its design and content.
• Personalization: To remember your preferences and provide a more tailored experience.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.